From fragmented controls to a more structured, reviewable operating environment.
FQN Consultancy supported a healthcare organisation in improving controls across revenue, billing, cash handling, receivables, recovery follow-up and pathology lab operations. The work focused on turning informal practices and limited visibility into documented processes, clearer reporting and practical management action.
8Formal SOPs developed
6Core areas reviewed
5Reporting tools introduced
130Physical files traced
The challenge
The organisation needed stronger control over revenue, documentation, receivables and operational follow-up. Key areas required clearer SOPs, improved audit trails, stronger approval discipline and better visibility for senior management.
What FQN did
FQN reviewed existing practices, developed formal SOPs, tested key revenue and cash controls, introduced management reporting tools and strengthened receivable and claim follow-up records.
Key improvements delivered
- Formal SOPs covering cash handling, billing, discounts, refunds, receivables, bad debts, patient records and lab inventory.
- COO dashboards and daily, weekly and monthly reporting formats to improve management visibility.
- Stronger controls over discounts, refunds, patient documentation and cash accountability.
- Improved pathology lab controls, including maintenance logs, refund checks and test-wise costing.
- Claim and receivable follow-up converted into clearer workstreams, categories and management actions.
Outcome: FQN helped management move towards a more controlled, transparent and accountable healthcare environment, supported by documented procedures, clearer reporting and stronger audit follow-up discipline.